On Top Roof Support LLC ("Company," "we," "us," or "our") is a roofing back-office operations company serving roofing contractors across Florida and beyond. We provide production lifecycle management, permit tracking, HOA coordination, insurance supplement coordination, collections follow-up, and related services.
This Privacy Policy explains how we collect, use, disclose, and safeguard information about individuals who interact with our website (ontoproofsupport.com), submit contact forms, or communicate with us via phone, email, or SMS text message.
By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information.
When you contact us through our website, book a call, or communicate with us, we may collect:
When you visit our website, we may automatically collect:
If you become a client, we may also collect and process:
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Consent: By submitting your phone number through our website contact form and checking the SMS consent checkbox, you agree to receive text messages from On Top Roof Support LLC related to your inquiry and our services.
Message frequency varies depending on the nature of your inquiry. We do not send unsolicited promotional blasts.
Standard message and data rates may apply based on your carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further texts unless you re-consent.
Reply HELP to any message for assistance, or contact us directly at connect@ontoproofsupport.com.
Your SMS opt-in consent and phone number are not shared with any third party for their own messaging purposes. Consent for SMS is separate from any other consent and is not combined with transactional or marketing consent for other channels.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach involving your information, we will notify you as required by applicable law, including the Florida Information Protection Act (FIPA).
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, and resolve disputes.
For client engagements, upon termination of the agreement, we will, at your election, either return or permanently destroy all confidential information and homeowner data within thirty (30) days, as described in our Client Services Agreement.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, contact us at connect@ontoproofsupport.com or call (954) 588-6821.
Our website may contain links to third-party websites or services, including our calendar scheduling tool. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
Third-party tools we may use include scheduling platforms (Google Calendar), CRM systems (AccuLynx, JobNimbus), and standard analytics. These services are governed by their own privacy policies.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us: