Effective Date: January 1, 2025 · On Top Roof Support LLC
On Top Roof Support LLC ("On Top," "we," "us," or "our") is committed to protecting the privacy of our clients, their customers (homeowners), and visitors to our website at ontoproofsupport.com. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By using our website or services, you agree to this Privacy Policy.
When you contact us, complete a form, or enter into a service agreement with us, we may collect:
In the course of providing back-office production support services, we handle personal information belonging to homeowners on behalf of our roofing contractor clients. This information may include names, addresses, phone numbers, email addresses, and insurance claim details. We use this information solely to perform the services contracted by our clients and for no other purpose.
When you visit our website, we may collect technical data such as your IP address, browser type, pages visited, and time on site through standard analytics tools. This data is aggregated and does not identify you personally.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS opt-in consent and phone numbers collected for SMS communications will never be shared with, sold to, or used by third parties for their own marketing purposes. This information is used solely by On Top Roof Support LLC to send the messages you have consented to receive.
On Top Roof Support LLC may send text messages (SMS) to phone numbers provided by our clients or homeowners in connection with roofing job updates, scheduling notifications, follow-up communications, and service-related inquiries.
By providing a phone number and consenting to SMS communications, you agree to receive these messages. Message and data rates may apply. Message frequency varies by job status.
To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent to that number.
To opt back in: Reply START or contact us at connect@ontoproofsupport.com.
We do not use SMS for promotional or marketing campaigns unrelated to active service engagements.
We implement reasonable administrative, technical, and physical safeguards to protect the information we hold. We comply with the Florida Information Protection Act (FIPA) and applicable federal privacy laws. In the event of a data breach affecting homeowner personal information, we will notify the relevant client promptly as required by law.
We retain client and job-related information for as long as necessary to fulfill the purposes described in this policy and to comply with legal, accounting, or contractual requirements. Upon termination of a service agreement, we will return or securely destroy data in accordance with the terms of that agreement.
We use third-party platforms in the delivery of our services, including CRM systems (AccuLynx, JobNimbus), scheduling tools (Google Calendar), and communication platforms (Google Workspace). These services are governed by their own privacy policies. We encourage you to review them.
Depending on your location, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, contact us at the information below.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy or our data practices, please contact us: