"I'm a fixer. No situation is too big that I can't handle."

"Soy una solucionadora. No hay situación demasiado grande que no pueda manejar."

Marlene didn't walk into roofing from the outside and study it. She lived it, from the inside, at volume, under pressure. She walked into companies that had great crews and broken everything else. No system. No follow up. Money sitting uncollected. Jobs stalling for no reason other than nobody owned the next step. And the hardest part? The people running those companies knew something was wrong but didn't know how to fix it, or didn't want to. So she fixed it anyway. She built workflows that held up at 60 to 70 installs a week and $1.75M in weekly volume. She managed the permits, the HOAs, the supplements, the collections, all of it, because that's what it took to keep jobs moving and money coming in. When she started On Top, she had one goal: build the back office she wished existed every time she was in the trenches cleaning up someone else's mess. She's not here to consult. She's not here to advise. She gets in, she figures it out, and she handles it. You bring the jobs. She handles the rest.

Marlene no llegó a los techos desde afuera a estudiarlo. Lo vivió, desde adentro, a volumen, bajo presión. Entró a empresas que tenían cuadrillas excelentes y todo lo demás roto. Sin sistema. Sin seguimiento. Dinero sin cobrar. Trabajos estancados sin razón más que nadie se hacía responsable del siguiente paso. Lo arregló de todas formas. Construyó flujos de trabajo que aguantaron 60 a 70 instalaciones por semana y $1.75M de volumen semanal. Cuando fundó On Top, tenía un solo objetivo: construir el back office que hubiera querido que existiera cuando estaba en las trincheras.

"The back office problems you have aren't roofing problems, they're business problems. I've solved them in different industries."

"Los problemas de back office que usted tiene no son problemas de techos, son problemas de negocio. Los he resuelto en diferentes industrias."

Sandra didn't come from roofing. She came from something more useful, she came from fixing the same back office breakdown across completely different industries. Different products, different markets, same problem every time: no process, no follow up, no visibility. Clients left guessing. Money left on the table. Nobody owning the next step. The systems she had already built in other industries were exactly what roofing contractors needed and nobody was giving them. At On Top she runs the client side and the systems side, making sure contractors feel taken care of from day one and that every job, every balance, and every next step is visible and owned. Marlene knows roofing. Sandra knows systems. Together nothing falls through.

Sandra no vino del mundo de los techos. Vino de algo más útil, vino de resolver el mismo colapso de back office en industrias completamente distintas. Diferentes productos, diferentes mercados, el mismo problema siempre: sin proceso, sin seguimiento, sin visibilidad. En On Top maneja tanto el lado del cliente como el de los sistemas. Marlene conoce los techos. Sandra conoce los sistemas. Juntas, nada se pierde.